Everyone has had a terrible customer support experience at least once in their life. Those who are cursed into having to deal with customer service often would do well to learn The Art of Turboing. Turboing, essentially, refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command. The article does a great job describing the process and how to go about it. The idea of Turboing sounds worse than it is, but it is also made clear that you should turbo only when you've exhausted all other avenues of support and hit a dead end. So go forth, my service-maligned readers, and Turbo your way to victory. Or something. [via memepool]
Some good stuff being discussed over at DyREnet's message board. First, it seems that Drifter has revealed the great secrets of Man.com (the mystery that started with a cryptic and utterly annoying Tandem Story entry on this page). Also, check out the discussion on Coke, including my own moronic exploits with cola.